What’s included in your stay and what costs extra
Your nightly rate at Hyatt Regency New Orleans covers your guest room, complimentary Wi‑Fi throughout the property, and room-key access to the seasonal Bywater Pool for registered guests. Many services (meals, valet parking, spa treatments, certain resort/destination fees and some requested services) cost extra.
In this guide
What your room rate typically includes
Registered guests receive a guest room (one of the available room types such as Club Room, Room, 1 King Bed, Room, 2 Queen Beds, Executive Room (Junior), Deluxe Suite, or Superior Suite) and complimentary Wi‑Fi throughout guest rooms and public areas.
Bywater Pool access on the 5th floor is complimentary for registered guests and is accessible by room key when the pool is open (the pool is seasonal and hours can change).
The 32nd-floor StayFit™ fitness center is listed as available to guests; details about hours vary between sources and should be confirmed with the hotel before arrival.
- Complimentary Wi‑Fi (wireless) in rooms and public areas
- Free wired internet reported in guest rooms
- Room-key access to the seasonal Bywater Pool (5th floor)
- Access to the StayFit™ fitness center (32nd floor; hours may vary)
| Included item | Notes |
|---|---|
| Guest room | Choice of listed room types; standard check-in 4:00 PM, check-out 11:00 AM |
| Internet | Complimentary Wi‑Fi throughout; wired internet also listed for rooms |
| Pool access | Bywater Pool is complimentary for registered guests when open |
Dining — what’s included and what you’ll pay extra for
Food and beverages are not included in standard room rates. The hotel features eight dining outlets (for example Borgne, Vitascope Hall, 8 Block Kitchen & Bar and an on-site Starbucks) that charge separately.
Some outlets have set hours and service types (buffet, a la carte, pool bar). In-room dining and 601 Delivery operate for an additional charge and have their own hours.
- Borgne (signature seafood restaurant) — separate checks for food and drink; open daily 4:00 PM–Midnight
- Vitascope Hall — lunch & dinner with set hours (Mon–Thu and Fri–Sat/Sun differing hours)
- 8 Block Kitchen & Bar — farm-to-table buffet (breakfast/lunch/brunch) with separate charges
- Starbucks — on-site coffee shop (open mornings), charges apply
| Dining outlet | Typical service | Payment |
|---|---|---|
| Borgne | Seafood restaurant, dinner service | A la carte — pay per item |
| 8 Block Kitchen & Bar | Breakfast/lunch buffet and Sunday brunch | Buffet paid per person |
| Bywater Pool Bar & Grill | Poolside grill and drinks | Menu items charged separately; cabanas bill to room or card |
Pool, spa and fitness — what you can expect and extra costs
The Bywater Pool is a saltwater rooftop pool on the 5th floor; it is seasonal and open to registered guests with pool hours published on the hotel's site (hours can change). A pool bar and cabanas are available for additional charges and cabanas are bookable via the concierge.
Le Jardin Spa provides in-room spa treatments rather than a traditional on-site spa facility; treatments are charged per service and arranged through the spa or front desk.
The StayFit™ fitness center is located on the 32nd floor with cardio and weight equipment. Some sources show 24-hour access while others show limited daily hours — confirm current hours directly with the hotel.
- Bywater Pool: complimentary access for registered guests; poolside food and drink purchased separately
- Pool cabanas: extra charge; bookable through concierge
- Le Jardin Spa: in-room treatments billed per service
- StayFit™ fitness center: equipment available; confirm hours before arrival
| Facility | Included for guests | Extra cost? |
|---|---|---|
| Bywater Pool (5th floor) | Access with room key when open | Yes — pool food/drink/cabanas |
| Le Jardin Spa | Treatment bookings available | Yes — treatments billed per service |
| StayFit™ (32nd floor) | Equipment access (hours vary) | No for basic access; classes or outside instructors may cost extra |
Parking, arrival and transport costs
Valet parking is offered at the hotel entrance for a daily surcharge; two adjacent self-parking garages provide direct access to the hotel but are separate and charge their own fees. Exact rates can vary by provider and booking channel.
Hyatt Regency New Orleans does not operate an airport shuttle; guests should plan taxis, rideshare (Uber/Lyft), or private car services to reach Louis Armstrong New Orleans International Airport (MSY).
- Valet parking: available for a surcharge (reported around USD 52 by some third-party sites — confirm current rate)
- Self-parking garages: two nearby garages with direct hotel access (charges apply)
- No airport shuttle operated by the hotel — use taxi or rideshare
| Service | Provided on-site? | Notes |
|---|---|---|
| Valet parking | Yes | Daily surcharge; check current rate at check-in |
| Self-parking | Nearby garages | Separate garages adjacent to property; fees apply |
| Airport shuttle | No | Guests use taxi, rideshare or private car |
Hotel policies and extra fees to watch for
Standard check-in time is listed as 4:00 PM and check-out at 11:00 AM. Early check-in and late check-out may be offered for an additional charge (third-party listings show an early check-in fee of USD 60 and a late check-out fee of USD 200; subject to availability).
The hotel requires a credit card, debit card, or cash deposit at check-in for incidental charges and may request a government-issued photo ID.
Hyatt Regency New Orleans’ official policy states the hotel does not allow pets except service animals, though some third-party sites list a pet fee — confirm directly if traveling with a pet. Also, some bookings include a mandatory destination fee per night in addition to the room rate; check your reservation details.
- Minimum check-in age: listing varies between sources (18 vs 21) — confirm with hotel before booking
- Incidental deposit: credit/debit card or cash required at check-in
- No-pets policy on official pages (service animals exempt); third-party sites may differ
- Mandatory destination/resort-style fee may appear on some bookings — review your confirmation
| Policy | What to expect |
|---|---|
| Check-in / Check-out | Check-in from 4:00 PM; check-out 11:00 AM |
| ID / deposit | Card or cash deposit and photo ID may be required at check-in |
| Pet policy | Hotel site: no pets except service animals; third-party info conflicts |
Meetings, weddings and event costs
Hyatt Regency New Orleans offers roughly 200,000 square feet of flexible meeting and event space, including large ballrooms such as the Empire Ballroom and Celestin Ballroom. Event space rental, catering and audiovisual services are charged separately and vary by event.
The hotel lists dedicated wedding services and on-site catering options (for example 8 Block Kitchen & Bar and Vitascope Hall), and blocks of rooms can be linked to event spaces. Speak with the hotel's sales or events team for specific pricing and packages.
- Event spaces include multiple ballrooms and breakout rooms — space rental and catering are additional costs
- Empire Ballroom and Celestin Ballroom are sizeable venues that can be divided for smaller functions
- In-house catering options and private dining rooms are available for separate charges
| Venue | What to expect |
|---|---|
| Empire Ballroom | Large glass-front ballroom; rental and catering separate |
| Celestin Ballroom | Large reception space with pre-function area; costs depend on setup |
| Smaller meeting rooms | Multiple boardrooms and executive rooms available at additional cost |
